How We Work

Elite Vacation Rentals would love to make your vacation planning process as smooth as possible. Please take a moment to review the important contact information below, so you’ll know exactly who is available to assist you throughout your journey with us.

Reservation Managers: Our Reservations Managers have years of knowledge and experience with our vacation rentals and look forward to helping you find the perfect home-away-from-home for your trip.  They will be your source of information from the time you inquire about a property through the time your final payment has been made. They handle all questions relating to:

  • Property rates and availability
  • Property features
  • Deposit and balance payments
  • Cancellations

Email: bookings@elitepacific.com

Phone Number: 1-800-882-9828

Guest Services Manager: The Guest Department will take excellent care of you after your balance payment has been made through the day before your arrival in Hawaii. Our Guest Services Manager helps you prepare for your vacation by collecting guest itineraries and handling all questions relating to:

  • The layout of the home, bedding options, what’s provided, etc.
  • Arrival instructions
  • Concierge services/special requests such as:
    • Housekeeping
    • Early check-in (if applicable)
    • Late check-out (if applicable)
    • Additional bedding
    • Baby equipment
    • Grocery delivery
    • Pool heat (if applicable)
    • Activities
    • Recommendations
    • Private chefs, massages, etc.
  • Security deposit return requests

Email: guestservices@evrhi.com

Phone Number: 1-800-882-9828, Ext. 807

 

On-Island Property Managers: Once you arrive on island, your Property Manager will serve as your point of contact until the day you check out. They handle:

  • Arrival greetings (if applicable)
  • Questions about the property during your stay
  • Property repairs/damages/problems/emergencies
  • Last-minute housekeeping requests (not always guaranteed)
  • Last-minute late check-out requests (not always guaranteed)
  • Departure details/check-out instructions