Extenuating Circumstances Policy

Please read your Vacation Rental Agreement carefully before you begin your vacation. Any monies received by Elite Pacific Properties, LLC for occupancy of Vacation Property, indicates the acceptance of the terms of our Vacation Rental Agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to the rental.
Welcoming you to Hawaii: Travel and Policy updates

Hawaii is now open for travel and we love welcoming you to our islands. Before we start planning your trip, we wanted to share some essential information which may affect your travel plans. You will also find information related to previously scheduled reservations and how we can assist you with changing your itinerary, if needed.

What are the current mandates for the State of Hawaii?

Travel restrictions and regulations surrounding short term rentals may vary by county (island) and change frequently. The State is slowly easing restrictions for entry, and exemptions may include pre-testing, vaccine verifications, and other forms of exemption that allow our guests to bypass quarantine.

As of June 15th, 2021 there are no restrictions or requirements for inter-island travel. 

How do I bypass the quarantine?

Check the official Hawaii Covid 19 website regularly up to your arrival for the most accurate and up-to-date information:

Options may include pre-testing through a trusted partner within the allotted time frame, critical infrastructure exemptions, and vaccine verifications (with limitations, so please read carefully).

Please make sure to register your trip with the Hawaii Safe Travels Website if applicable and complete your health screening within 24 hours of your departure. The Hawaii Safe Travels website also has a document upload for pre-testing, vaccine and other exemption documents, which should be uploaded prior to departure.

Our property managers will be verifying your Hawaii Safe Travel QR exempt status for any applicable stay in advance of check in.

What happens if I do not obtain the proper exemptions and am subject to the 10 day Quarantine?

We are unable to provide access to any guest who requires quarantine, and will be checking your exempt status via your Safe Travels QR code prior to check in.

There is no early release once results are received and we are unable to accommodate guests who require quarantine in a Short Term Vacation Rental. 

Cancellation due to failure to obtain test results within the allotted time, per the State rules are non-refundable.

Have you changed your cleaning policies in light of the COVID 19 Pandemic?

Elite Pacific Vacations has always held itself to extremely high standards when it comes to thoroughly cleaning our properties and welcoming guests into our vacation homes. 

Our commitment to providing safe and healthy environments for our guests continues through combining our rigorous cleaning standards with additional sanitation measures in our Elite Clean Initiative. We want you, our guest, to know exactly what we are doing before we greet you into our properties so you can enjoy your stay in comfort and with peace of mind.

  • Self Check-Ins Available
  • Additional training for all cleaners and property managers
  • Proper PPE Use
  • EPA approved products
Last Updated: June 8th, 2021
Our Partners
We only work with the best companies around the globe