Elite Pacific’s Extenuating Circumstances Policy regarding Coronavirus (COVID-19)

  • Welcoming you to Hawaii: Travel and Policy updates

    October 14th, 2020

    We’ve missed you and can’t wait to welcome you to our beautiful islands! Before we start planning your trip, we wanted to share some essential information which may affect your travel plans. You will also find information related to previously scheduled reservations and how we can assist you with changing your itinerary, if needed.

    What are the current mandates for the State of Hawaii?

    Travel restrictions and regulations surrounding short term rentals may vary by county (island) and change frequently. Beginning October 15th, the State plans on initiating a pre-testing program to bypass the mandatory quarantine.

    Both the Hawaii Tourism Authority and the Hawaii Department of Health have great information on the current regulations and reopening plans. You can visit their news center here for more up-to-date information: 

    Please know that we cannot guarantee access to a property for guests who are subject to quarantine. If you are traveling after October 15th, please make arrangements to take a valid pre-test within the allotted time frame as mandated by state and county rules. Guests may not quarantine in short-term rentals while waiting for test results. Travelers with long-term reservations may be able to quarantine in the rented property. Cancellation due to failure to obtain test results within the allotted time are non-refundable.

    What if I am booking for a stay after October 15th, 2020?

    For bookings made after May 1st where we are not able to offer you access to the property due to state or county regulations restricting rentals, we will provide you with a voucher for the full value or any unused portion of your stay.

    Have you changed any of your cleaning policies in light of the COVID Pandemic?

    Elite Pacific Vacations has always held itself to extremely high standards when it comes to thoroughly cleaning our properties and welcoming guests into our vacation homes. 

    Our commitment to providing safe and healthy environments for our guests continues through combining our rigorous cleaning standards with additional sanitation measures in our Elite Clean Initiative. We want you, our guest, to know exactly what we are doing before we greet you into our properties so you can enjoy your stay in comfort and with peace of mind.

    • Self Check-Ins Available
    • Additional training for all cleaners and property managers
    • Proper PPE Use
    • Limited Back-to-Back bookings
    • EPA approved products

    You can learn more about our cleaning measures at: 

    I booked my trip before the COVID pandemic and can’t travel, what are my options?

    We know many of our guests book their stays many months in advance, and we couldn’t have predicted such a long period of quarantine and travel restrictions. If your reservation is impacted, we are able to offer our extenuating circumstances policy which provides flexible rebooking options.

    For reservations that booked on or before March 14th, 2020, with check in dates on or before October 15, 2020, on the following platforms:  

    • Elite Pacific Vacations website (evrhi.com)
    • VRBO
    • Homeaway
    • Direct inquiries to Elite Pacific Vacations
    • Reservations made with Travel agents or other referral sources where Elite Pacific Properties is responsible for collecting reservation funds.

    Rebook with Confidence: If your reservation is covered by the extenuating circumstances policy we are offering the ability to rebook your stay at the same property within 18 months of the original travel dates using a voucher in the amount of the original reservation. When rebooking. Some restrictions will apply. Please email reservationsupport@elitepacific.com if you need to reschedule your stay.

     

    What if I booked on a platform other than those specified? Elite Pacific Vacations is not the merchant of record on any of the other booking platforms, which means that we do not dictate the terms of refund due to cancellations. You must reach out to the platform where your booking originated to determine the cancellation policy that applies. Fortunately, most companies have created policies related to extenuating circumstances. Here are a few from our top partners: