What is Elite’s Cancellation Policy?

04/05/2015 | by Str3@ml1ne |

Due to the wide variety of unforeseen events that may prevent someone from traveling to Hawaii, it is strongly recommended that all guests purchase Vacation Rental Insurance along with their reservation. This coverage can be added at the time of reservation or shortly thereafter, but not right before the trip. The policy cost is 6.95% of the total reservation costs. Click HERE to learn more about this important coverage or click HERE to view the detailed Description of Coverage.

Elite’s Cancellation Policy

Guest shall inform Agent in writing of Guest’s intention to cancel the reservation. For reservations made through third parties, additional cancellation policies may apply.  The cancellation policy is as follows:

  • If Cancellation notice is received ninety or more days (90+) prior to the check-in date, a cancellation fee equal to 10% of the Reservation Total will be forfeited and the balance will be refunded within 7 days from receipt of written cancellation.
  • If Cancellation notice is received less than ninety days (0-89) prior to the check-in date, the full booking amount of rent and taxes will be forfeited. The Security Deposit and any pre-collected cleaning fees will be refunded within 7 days from receipt of written cancellation. As courtesy to our Guest, if Agent is able to rebook any portion of the canceled reservation, Guest will be refunded to the extent that Agent is able to re-book the Property.
  • Owner/Agent Cancellation Policy: In the unlikely event that the Property becomes unavailable for any part of the tenancy for reasons beyond the control of the Agent, Owner and/or Agent may cancel this Agreement and refund in full to the Guest all payments made. Agent will assist in procuring similar alternative accommodation should this situation arise. Guest agrees that any claims against Owner/Agent arising out of performance or non-performance under this agreement shall be limited to a full refund of all consideration previously tendered by Guest.

Any questions about the Cancellation Policy should be directed to your Reservations Manager.

Due to the wide variety of unforeseen events that may prevent someone from traveling to Hawaii, it is strongly recommended that all guests purchase Vacation Rental Insurance along with their reservation. This coverage can be added at the time of reservation or shortly thereafter, but not right before the trip. The policy cost is 6.95% of the total reservation costs. Click HERE to learn more about this important coverage or click HERE to view the detailed Description of Coverage.