Who do I call if I have a problem during my stay?

Our team works hard to provide responsive service to all of our guests. We inspect our properties prior to arrival to ensure that everything is in order. There may occasionally be something that was missed or a question about an appliance or how to operate one of the electronic devices in the vacation home. Most […]

04/05/2015 | by Str3@ml1ne | |

When will I receive Arrival Instructions and the property address?

Our reservation software is setup so that each guest will receive an email containing the Arrival Instructions and Property Address after payment in full has been received for the reservation. This typically occurs approximately 90 days prior to arrival. The Arrival Instructions will be sent a second time approximately 7-days prior to arrival. The Arrival […]

| by Str3@ml1ne | |

What are the Benefits of a Vacation Villa?

Our guests love to share stories about what made their Hawaii vacation villa experience so extraordinary. Feedback about the most important benefits of a vacation villa rather than a traditional hotel range from the ability to spend more time with family and friends under one roof to having the freedom to prepare a meal together, to […]

03/31/2015 | by Str3@ml1ne | |

How Often are Villas Cleaned?

All of our vacation homes are professionally cleaned before and after each guest. Your reservation pricing will include the cost for the departure cleaning. Guests that are staying for an extended period of time may require one or more mid-stay cleaning services. The frequency of mid-stay cleanings will vary by property and guest preference. If you prefer […]

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What is Included in My Villa Vacation Rental?

Our vacation villas tend to be fully equipped with everything that you would need if this was your second vacation home. From cooking utensils to hair dryers to electronics and wireless internet, Elite’s vacation homes are well outfitted and designed with your comfort and convenience in mind. You can ask your Reservations Manager should you have any […]

| by Str3@ml1ne | |