Who do I call if I have a problem during my stay?

Our team works hard to provide responsive service to all of our guests. We inspect our properties prior to arrival to ensure that everything is in order. There may occasionally be something that was missed or a question about an appliance or how to operate one of the electronic devices in the vacation home. Most […]

04/05/2015 | by Str3@ml1ne | |

When will I receive Arrival Instructions and the property address?

Our reservation software is setup so that each guest will receive an email containing the Arrival Instructions and Property Address after payment in full has been received for the reservation. This typically occurs approximately 90 days prior to arrival. The Arrival Instructions will be sent a second time approximately 7-days prior to arrival. The Arrival […]

| by Str3@ml1ne | |

What is Elite’s Cancellation Policy?

Due to the wide variety of unforeseen events that may prevent someone from traveling to Hawaii, it is strongly recommended that all guests purchase Vacation Rental Insurance along with their reservation. This coverage can be added at the time of reservation or shortly thereafter, but not right before the trip. The policy cost is 6.95% […]

| by Str3@ml1ne | |

What are the taxes and fees?

All transient rental accommodations in the State of Hawaii are required to charge the 9.25% Transient Accommodations Tax (TAT) and the General Excise Tax (GET). The GE Tax is 4.712% for vacation homes on the island of Hawaii and 4.167% for properties on any of the outer islands. A ‘transient’ rental is any rental contract […]

| by Str3@ml1ne | |

Can I get a discount? Is the price negotiable?

Our vacation homes are competitively priced and many of them book up months in advance. There are often multiple groups inquiring for the same date ranges and the vacation home will be booked on a first come first serve basis to whomever is first willing to secure the rental and provide the reservation deposit. As a […]

| by Str3@ml1ne | |

Should I Purchase Travel Insurance?

We highly recommend the purchase of travel insurance to help protect against unexpected circumstances that might affect your ability to travel. In addition to travel protection, this coverage also provides many other benefits available to guests throughout the duration of their stay in the islands. We offer this valuable CSA Travel Insurance policy to all guests for a small […]

03/31/2015 | by Str3@ml1ne | |