Please read the following Terms and Conditions carefully. Any monies received by Elite Pacific, LLC for occupancy of Vacation Property, indicates the acceptance of the terms of our Terms and Conditions in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to the rental.
We strongly recommend you review the Hawaii State Health Department website before your travel for more up-to date information on current travel regulations and requirements: https://hawaiicovid19.com/travel/#travel-FAQs
You will receive a welcome email 10 days prior to your arrival which will include your arrival instructions and any additional information pertaining to your stay.
We are also happy to offer a wide range of guest services to enhance your stay. You may complete your trip details form with your preferences or contact Ashley Hardy at any time to discuss your specific needs at 1-800-882-9828, Ext. 807 or Email: email@example.com.
TERMS AND CONDITIONS
COVID-19 RELATED TRAVEL RESTRICTIONS: Travel requirements can change frequently. Please regularly check the Hawaii Covid 19 website for the most accurate and up-to-date information related to your travel: https://hawaiicovid19.com/travel/#travel-FAQs
Elite cannot guarantee access to a property for guests who are subject to quarantine requirements.
VACATION RENTAL INSURANCE: Vacation Rental Insurance reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If you do not accept protection, you acknowledge you have read and understand our cancellation policy and choose not to purchase Vacation Rental Insurance on behalf of all occupants. Insurance costs are 6.95% of the reservation total. For more information on policy coverages please visit: https://trippreserver.com/sun-trip-preserver/. Vacation Rental Insurance can be purchased along with your reservation by contacting firstname.lastname@example.org
COVID RELATED COVERAGE: Travel Insurance purchased through our preferred provider includes limited coverage related to COVID. Please review the following limitations prior to selecting coverage. All other pandemic related trip disruption is not covered through this program:
- If a traveler tests positive for COVID-19 in their pre-departure test for the COVID-19 virus and they subsequently share the positive test results with their physician, they are entitled to a trip cancellation reimbursement as long as they submit the written test results and an Attending Physician Statement stating the diagnosis of COVID-19 and formal written restrictions against travel.
- If a traveler fails a temperature test and is denied boarding their flight due to the temperature test failure they are not entitled to a trip cancellation reimbursement due to the temperature test failure alone. If a traveler fails a temperature test and is denied boarding their flight due to the temperature test failure they are entitled to a trip cancellation reimbursement if subsequent to failing the temperature test they visit a physician and receive a diagnosis of any sickness (including COVID-19). To qualify for a trip cancellation reimbursement in this scenario the insured guest must submit an Attending Physician Statement with a stated diagnosis of a disease (including COVID-19) and a formal written restriction against travel.
RENTER REQUIREMENTS: For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest’s invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the Guest, not the Guest’s invitees. The Guest understands that Elite Pacific, LLC rents to responsible adults over the age of 21 ONLY.
MINIMUM RENTAL PERIOD: Minimum stay requirements vary by property. On Oahu, the City and County of Honolulu regulations require a minimum 30-day rental agreement for properties outside of resort-zoned areas. Therefore your rental agreement will be for a minimum of 30 days and the rental rate paid will be for a full period of 30 days.
PAYMENT SCHEDULE: You will be charged according the the deposit and payment policy stated at the time of booking. Please note that this reservation is not considered confirmed until we have received the required Booking Deposit within 48 hours.
BALANCE PAYMENT: If no other payment is received prior to the final balance due date the balance will be automatically deducted using the payment method on file. If you wish to arrange another form of payment, you MUST contact your Reservations Manager BEFORE the due date. The credit card must have an expiration date that extends beyond your stay. Guest is required to provide a Visa, MasterCard, American Express or Discover Card regardless of how they are paying for the reservation in order to complete the booking.
TAXES: The State of Hawaii and individual Counties may change the General Excise or Transient Accommodation Taxes at any time. Any reservations made prior to the tax increase will be subject to the new tax rates and liable for any additional balances owed as a result.
ADDITIONAL FEES NOT INCLUDED IN RESERVATION: Additional fees may apply, including, but not limited to: Resort Fees, required mid-stay cleaning, guests over the standard guest count, excess utility costs, and pool heat.
RESORT FEES: The Four Seasons Resort at Hualalai and several other resorts across the state may allow Guest access to resort amenities for an additional cost. Guest acknowledges that any fees to access resort amenities are not included in the reservation cost and that most resorts require direct payment for access to amenities. Any resort charges incurred during the stay are the sole responsibility of the Guest.
OCCUPANCY: The Property is for the sole use as a personal vacation residence for families and responsible adults. Guest acknowledges that they will personally occupy the Property for the entire length of stay and will not sublet. Tenant shall not use the Property for any illegal or unlawful purpose, nor shall the Property be used in a fashion that disturbs or offends the neighbors. Occupancy is restricted to a maximum number of Guests per property, which is not to exceed two guests per bedroom unless otherwise specified. Certain properties offer tiered rental rates based on number of Guests. For these properties occupancy is restricted to the number of Guests listed at the time of booking. Additional Guests are subject to Agent approval and will incur an extra nightly rate. A list of the first and last names of ALL persons occupying the property is required at the time of booking with additional Guest names required in writing prior to check-in.
As a condition to the rental of all Vacation Properties, Elite Pacific, LLC reserves the right to charge the Guest’s credit card for any and all Guest/Invitee-caused losses and damages sustained to the Vacation Property throughout the duration of their period of occupancy. In the event of any Guest/Invitee-caused loss or damage to the Vacation Property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Elite Pacific, LLC is hereby granted the right to charge the Guest’s credit card.
Some rentals require a refundable security deposit. Inquire with your Reservations Manager. If a security deposit has been made, no portion may be applied to additional rental time or fees or other charges accrued by the Guest/Invitees. The entire deposit will be refunded if:
(1) no damage was done to the property other than reasonable wear and tear,
(2) all keys are accounted for,
(3) no items were missing,
(4) all doors and windows were closed and secured upon departure,
(5) all check out procedures were followed,
(6) all Rental Agreement policies were followed,
(7) no miscellaneous charges were incurred, e.g., unpaid rental fees, guests or pets, additional cleaning fees, or other charges.
If a security deposit has been collected and if the Guest/Invitee caused losses and damages exceed the security deposit amount, Elite Pacific, LLC reserves the right to charge the Guest’s credit card for the difference.
Upon request, an itemized statement outlining all associated costs will be sent via regular or electronic mail to the address submitted by the Guest at such time as the reservation was booked. By written or electronic endorsement of this Agreement, the Guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.
TRUST AND SAFETY: Accidental damage protection may be included in the cost of the reservation for certain properties. Please contact your reservationist to confirm if it is included.
COUNTY REGISTRATION NUMBER (if applicable): Registration numbers are posted on each listing, as required by state and county law.
HOUSE RULES: Each property is individually owned and may have specific house rules related to your stay. House Rules will be included in your rental confirmation email.
UPON ARRIVAL: Take a look around the unit. If there are concerns or issues with your rental property, please contact the property manager immediately (leave a message if there is no answer). Contact information can be found in your Arrival Instructions. No refunds or considerations are given unless we are notified of problems during your stay. Upon request, we will provide a form for you to document any pre-existing damage so you won’t be held responsible, as well as a claim form for any damage that happens during your stay.
UPON DEPARTURE: At check-out, Guest must leave the property in tidy condition, similar to that at move in. Cleaning crews will handle all major cleaning of linens, towels, kitchens, floors and bathrooms. However, excessive cleaning will be billed at $35/hour and will be charged to the Guest.
EMERGENCIES/ MAINTENANCE: In the event of a problem getting in the unit or if there are problems with condition or functionality of the unit, please immediately contact the Property Manager (leave a voice message and send a text message if there is no answer). Property Manager’s contact information is listed in the Arrival Instructions you will be sent prior to check-in.
ARRIVAL TIME: Arrival times vary. Please refer to your Arrival Instructions. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your scheduled check in time.
DEPARTURE TIME: Departure times vary. Please refer to your Arrival Instructions. Your prompt departure is appreciated so we can prepare the unit for any incoming guests. If you have not arranged for a late check out, you may be charged for each hour beyond the check out time that you are still on property, at a minimum of one hour. If the unit has not been vacated by 4 pm, a fee equal to the daily rental rate may be assessed.
NO SMOKING: Guest agrees that there is to be no smoking in the unit, on any lanais, or on the property during occupancy. Guest will be responsible for any damage to the property caused by cigarettes and/or cigarette smoke.
POOLS: If a Pool or Spa is available, Guest and other invitees shall use the pool or spa at their own risk. Guest shall not permit use of the pool or spa by unsupervised children or other guests.
CANCELLATION POLICY: To offer you the best services possible, we strictly adhere to our cancellation policy. However, to help protect your vacation investment you may want to purchase travel insurance to cover the costs of any potential changes to your itinerary.
- Property sale or loss of management: In the event that the reserved property is unavailable due to sale or through termination of the property management agreement Owner and/or Agent may cancel this Agreement and refund in full to the Guest all payments made. Agent will assist in procuring similar alternative accommodation should this situation arise. Guest agrees that any claims against Owner/Agent arising out of performance or non-performance under this agreement shall be limited to a full refund of all consideration previously tendered by Guest.
- State and County restrictions: In the event that state or county rules restrict the Company from allowing Guest access to the property, Guest will be entitled to a voucher for the full value of the stay, less travel insurance, if applicable.
- This loss may be avoided if Travel Protection Insurance was purchased and the reason for cancelation is covered under the travel insurance policy. All reservation changes must be acknowledged in writing.
POWER/ WEATHER RELATED CANCELLATION: Elite Pacific, LLC does NOT issue refunds due to acts of nature such as: weather, road conditions, hurricanes, power outages etc, but Travel Protection Insurance does provide some protection against these instances. If the property is uninhabitable due to such circumstances and you did not purchase insurance, reservations can be rescheduled for future dates within one year of the reservation date.
CONSTRUCTION: Agent and Owner are not responsible for any construction noise beyond the Property. Guest acknowledges that Agent and Owner have no control over the hours of work or noise level of any construction beyond the Property. Audible construction noise shall not void or negate this Agreement, nor shall it serve as a basis for claim for refund, price reduction, or other compensation.
CHANGE DATES POLICY: There is no guarantee of approved of changes to your reservation once confirmed.
PRIVATE PROPERTY: Guest acknowledges that the accommodation is a privately owned home or condominium as opposed to a hotel. As such, hotel-like amenities such as daily cleaning and bell service are not provided. Additional services can be requested with advanced notice at an additional cost.
UTILITY CHARGES: Guest’s rental charges are based on normal utility usage. We recommend that you turn off air conditioning when gone, and that you ensure all doors and windows are shut if the air conditioning is on, or turn off hot tub heat when not in use. In the event that Guest’s usage results in unusually high charges, Guest agrees to pay for the additional charges beyond those deemed normal for the Property. A 3.5% Payment Processing Fee will be added to this charge. For rental periods of 30 days or greater, the maximum monthly utility charge included with this rental should be verified with your reservation manager.
REPAIR AND SERVICE CALLS: Agent and owner do not guarantee against mechanical or electrical failure of air conditioning, fans, lights, televisions, DVDs, or other equipment. Guest agrees to report any inoperative items to Agent promptly, and Agent agrees to make every effort to have maintenance done quickly and efficiently. Should a repair person conclude that equipment is in working order, or that failure was due to the actions of the Guest, then the charge for the service call will be billed to Guest and Guest agrees to pay the charge. No refund or rent deduction will be made due to failure of such equipment.
PROPERTIES FOR SALE: If a property is for sale, the owner reserves the right to have the property shown to prospective buyers. The property manager will contact you to make arrangements to schedule the showing at a convenient time.
RIGHT TO ENTER: If necessary, Owner or Agent or their designated vendors may enter the property in order to inspect or make necessary or requested repairs. Owner or Agent will give Guest at least 24 hours minimum notice before entering the Property, and will only enter during reasonable hours except in the case of emergency. Regular vendors to the property including, pool, yard, and cleaning services shall be allowed to enter at normally scheduled times.
ENVIRONMENTAL DISCLOSURE: Guest(s) hereby acknowledge the State of Hawaii is exposed to such environmental hazards including but not limited to Tidal Wave/Tsunami, Hurricane and Flood, Volcano eruptions, etc. Please refer to the local phone book regarding inundation area and evacuation instructions should a threat occur. We recommend Vacation Rental Insurance for any unforeseen circumstances. Because we are in the Tropics, you may encounter geckos, and other pests. Our properties are treated regularly for pest control maintenance; however, pests are a normal part of life in the tropics. Elite Pacific Properties does not issue refunds due to the presence of pests in the Property.
OCEANS & BEACHES: All beaches in Hawaii are public and Company cannot control the public’s use of such areas. As with most natural areas, beaches and shorelines can be unpredictable due to tides, currents, swells and storm events. Company cannot guarantee the condition of beaches and ocean accessibility and will not give refunds due to beach and ocean conditions. Lifeguards are not present on many beaches and ocean waves, undertow, currents, rip tides, and dangerous sea creatures vary from area to area, minute by minute, and by season. Please use caution, and if in doubt, don’t go out.
MAIL AND DELIVERIES: Elite Pacific, LLC is not responsible for mail or deliveries sent to the property before, during or after Guest stays. Guest(s) hereby acknowledge that mail may not be deliverable to certain properties, and in no circumstance will Elite be held liable for mail that is lost, damaged, delayed or returned to sender.
SPECIAL REQUESTS AND SERVICES: Any special services requested by Guest(s) which Agent is able to perform, may be performed at a rate of $75/hour, for management oversight and coordination, with prior agreement between Guest(s) and Agent (example: mailing left items back to guest).
INDEMNITY/DISPUTES/JURISDICTION: Guest agrees to indemnify, defend and hold harmless Owner and Agent from all claims, disputes, litigation, judgments, costs and attorney fees resulting from loss, damage, or injury to Guest and guests or their personal property. Owner and agent are not responsible for lost, stolen, or misplaced items. Guest is also aware of the inherent risks to person and property while occupying residences near the ocean or that have pool/Jacuzzi features.
Any and all claims, controversies or disputes arising out of or relating to this contract/agreement, or the breach thereof, which remain unresolved after direct negotiations between the parties, shall first be submitted to confidential Mediation in accordance with the Rules, Procedures, and Protocols for Mediation of Disputes of Dispute Prevention & Resolution, Inc., then in effect. If any issues, claims or disputes remain unresolved after mediation concludes, the parties agree to submit any such issues to binding arbitration before one arbitrator in accordance with the Rules, Procedures, and Protocols for Arbitration of Disputes of Dispute Prevention & Resolution, Inc., then in effect. The parties further agree that the award of the arbitrator is binding upon the parties and that judgment upon the award rendered may be entered in any court of competent jurisdiction.
This agreement shall be governed by and construed in accordance with the laws of the State of Hawaii. All disputes or claims pertaining to the Agreement shall be adjudicated in the State of Hawaii, County of Honolulu.
By confirming this reservation, I warrant that I have read, understand and agree to all of the terms set forth below, including, without limitation, the Cancellation Policy. I agree to abide by the restrictions stated in the House Rules for the property, as well as all terms of this Agreement.
I understand that Elite Pacific Properties, LLC is an agent for the owner. I further understand and represent that I will explain the Terms & Conditions to all individuals in my group who are authorized to stay at the property prior to their arrival. I am executing this Agreement on behalf of all individuals in my group, who agree to be bound by the Terms and Conditions set forth herein.