Who do I call if I have a problem during my stay?

Our team works hard to provide responsive service to all of our guests. We inspect our properties prior to arrival to ensure that everything is in order. There may occasionally be something that was missed or a question about an appliance or how to operate one of the electronic devices in the vacation home. Most […]

04/05/2015 | by Str3@ml1ne | |

When will I receive Arrival Instructions and the property address?

Our reservation software is setup so that each guest will receive an email containing the Arrival Instructions and Property Address after payment in full has been received for the reservation. This typically occurs approximately 90 days prior to arrival. The Arrival Instructions will be sent a second time approximately 7-days prior to arrival. The Arrival […]

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What is Elite’s Cancellation Policy?

Due to the wide variety of unforeseen events that may prevent someone from traveling to Hawaii, it is strongly recommended that all guests purchase Vacation Rental Insurance along with their reservation. This coverage can be added at the time of reservation or shortly thereafter, but not right before the trip. The policy cost is 6.95% […]

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What are the taxes and fees?

All transient rental accommodations in the State of Hawaii are required to charge the 9.25% Transient Accommodations Tax (TAT) and the General Excise Tax (GET). The GE Tax is 4.712% for vacation homes on the island of Hawaii and 4.167% for properties on any of the outer islands. A ‘transient’ rental is any rental contract […]

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Can I get a discount? Is the price negotiable?

Our vacation homes are competitively priced and many of them book up months in advance. There are often multiple groups inquiring for the same date ranges and the vacation home will be booked on a first come first serve basis to whomever is first willing to secure the rental and provide the reservation deposit. As a […]

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How do I check-in to our vacation home and get access?

Access instructions will vary by property, but all guests will receive a detailed email with Arrival Instructions for the vacation villa that was reserved. These instructions are sent after the reservation has been paid full. Most commonly, one of our Property Managers or Guest Greeters will meet you at the property, provide you with access, give […]

04/01/2015 | by Str3@ml1ne | |

Should I Purchase Travel Insurance?

We highly recommend the purchase of travel insurance to help protect against unexpected circumstances that might affect your ability to travel. In addition to travel protection, this coverage also provides many other benefits available to guests throughout the duration of their stay in the islands. We offer this valuable CSA Travel Insurance policy to all guests for a small […]

03/31/2015 | by Str3@ml1ne | |

What are the Benefits of a Vacation Villa?

Our guests love to share stories about what made their Hawaii vacation villa experience so extraordinary. Feedback about the most important benefits of a vacation villa rather than a traditional hotel range from the ability to spend more time with family and friends under one roof to having the freedom to prepare a meal together, to […]

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How Often are Villas Cleaned?

All of our vacation homes are professionally cleaned before and after each guest. Your reservation pricing will include the cost for the departure cleaning. Guests that are staying for an extended period of time may require one or more mid-stay cleaning services. The frequency of mid-stay cleanings will vary by property and guest preference. If you prefer […]

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What is Included in My Villa Vacation Rental?

Our vacation villas tend to be fully equipped with everything that you would need if this was your second vacation home. From cooking utensils to hair dryers to electronics and wireless internet, Elite’s vacation homes are well outfitted and designed with your comfort and convenience in mind. You can ask your Reservations Manager should you have any […]

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